Refund Policy

Effective: 2026-11-15 · Last updated: 2026-11-07

Refunds within 14 days, no questions asked

• App purchases: request within 14 days of purchase for a full refund. The app is then removed from your account.
• Subscriptions: request within 14 days of a payment (first payment or renewal) for a refund; the subscription ends.
• After 14 days, contact us if you were charged in error or the app does not work. We review each case.

AI credits already used are deducted

Every AI request costs us real money with the AI provider. When a subscription is refunded, we deduct the AI credits already used in that billing period and refund the rest.

• If no credits were used, you get a full refund.
• Used credits are valued at the equivalent of ₩1 per credit in your payment currency. Example: on a ₩16,900 plan with 2,000 credits used, we refund ₩14,900.
• You can see your used credits at any time on the account screen in the app.

How to request

Use the link in your Paddle receipt email, or write to support@dalstudio.app with the email you paid with. Refunds go back to the original payment method.

App store purchases

Apps bought in an app store such as the Microsoft Store are refunded through that store under its policy.