FAQ

Can't find your answer? Email support@dalstudio.app.

Buying and refunds

How much is Dalfocal and where do I get it?

It's on the Microsoft Store. US$19.99, or ₩14,900 in Korea (launch price until February 28, 2027).

Do I need a subscription?

No. The core features work without one. Only some extra features need a subscription.

How do I get a refund?

If you bought it on the Microsoft Store, request a refund there. If you bought it on our site, see the Refund Policy.

Do I pay again on a new PC?

No. Sign in to the Microsoft Store on the new PC with the same Microsoft account and install it again.

Your data

Where are my cards and notes stored?

On your PC. Dalfocal works without an account or a server. Nothing is uploaded to us.

How do I back up?

In Settings › Backup, create a backup, then use “copy last backup elsewhere” to save it to an external drive or cloud folder. Automatic backups are also kept (last 3, one a day for 7 days, one a week for 4 weeks). “Open last backup folder” shows where they are.

AI

Does AI read my notes on its own?

No. AI features run only when you turn them on. They use an AI program on your PC (a local model such as Ollama, or an app such as Claude Desktop) or your own API key, sent straight to that provider. Nothing passes through our servers.

Where is my API key kept?

In Windows Credential Manager, not in your data files.

Turning on meaning search starts a download.

Meaning search uses a model that runs on your PC. It downloads about 570 MB once, then works offline.

Other devices

Is there an Android, Mac or Linux version?

Windows only for now.

Contact

Where do I report bugs or request features?

Email support@dalstudio.app with your app and Windows versions.

Billing, refund or privacy questions?

Anything with personal details goes by email only: support@dalstudio.app